Terms and Conditions
Last updated: 25th March 2025
1. Agreement to Terms
By accessing or using PamperMassage's mobile application and services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. User Types and Responsibilities
2.1 Customers
- Must be at least 18 years old to use the Service
- Must provide accurate booking information
- Responsible for showing up to appointments on time
- Must provide at least 24 hours notice for cancellations
- Agree to pay for services as scheduled
2.2 Providers
- Must be licensed massage therapists
- Must maintain current professional credentials
- Must maintain accurate calendar availability
- Must provide services as described
- Responsible for managing their schedule
- Must maintain professional conduct
3. Booking and Appointments
3.1 Booking Process
- Appointments are subject to provider availability
- Bookings are confirmed only after payment processing
- Service details must be accurately specified
3.2 Cancellation Policy
- 24-hour notice required for cancellations
- Late cancellations may incur fees
- No-shows will be charged full service amount
- Providers must provide reasonable notice for cancellations
4. Calendar Integration
4.1 Provider Calendar Access
- Providers may connect their Google Calendar
- Calendar access is used only for appointment management
- Providers maintain control over their calendar access
- PamperMassage is not responsible for calendar sync issues
4.2 Availability
- Providers are responsible for maintaining accurate availability
- Double bookings must be resolved by providers
- Calendar conflicts should be reported immediately
5. Payments and Fees
5.1 Service Fees
- All fees are clearly displayed before booking
- Prices may vary by provider and service
- Additional fees may apply for travel or special requests
5.2 Payment Processing
- Payments are processed securely through Stripe
- Refunds are subject to our cancellation policy
- Providers receive payment as per our payment schedule
6. User Content and Conduct
6.1 User Content
- Users must not post inappropriate or harmful content
- PamperMassage may remove content at its discretion
- Users retain ownership of their content
6.2 Prohibited Conduct
- No harassment or inappropriate behavior
- No fraudulent activities
- No violation of laws or regulations
- No interference with service operation
7. Privacy and Data
7.1 Data Collection
- We collect and use data as described in our Privacy Policy
- Users consent to data collection through service use
- Data protection measures are implemented
7.2 Third-Party Services
- Service integrates with third-party providers
- Users subject to third-party terms where applicable
- We're not responsible for third-party services
8. Liability and Disclaimers
8.1 Service Availability
- Service provided "as is" without warranties
- We may modify or discontinue features
- No guarantee of continuous availability
8.2 Limitation of Liability
- Not liable for indirect damages
- Limited liability to amount paid for service
- Not responsible for provider-customer disputes
9. Intellectual Property
- App and content are PamperMassage property
- Users granted limited license to use Service
- No unauthorised use of our intellectual property
10. Account Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason, including:
- Violation of Terms
- Fraudulent activity
- Inappropriate behavior
- Non-payment
11. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via:
- Email notification
- App notification
- Website posting
12. Governing Law
These Terms shall be governed by the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
13. Contact Information
For questions about these Terms, please contact us at:
- Email: [email protected]
- Website: https://pampermassage.me/terms
- Phone: 07459-741-885
14. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
15. Acknowledgement
By using our Service, you acknowledge that you have read these Terms and agree to be bound by them.
Last updated: 25th March 2025
1. Agreement to Terms
By accessing or using PamperMassage's mobile application and services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. User Types and Responsibilities
2.1 Customers
- Must be at least 18 years old to use the Service
- Must provide accurate booking information
- Responsible for showing up to appointments on time
- Must provide at least 24 hours notice for cancellations
- Agree to pay for services as scheduled
2.2 Providers
- Must be licensed massage therapists
- Must maintain current professional credentials
- Must maintain accurate calendar availability
- Must provide services as described
- Responsible for managing their schedule
- Must maintain professional conduct
3. Booking and Appointments
3.1 Booking Process
- Appointments are subject to provider availability
- Bookings are confirmed only after payment processing
- Service details must be accurately specified
3.2 Cancellation Policy
- 24-hour notice required for cancellations
- Late cancellations may incur fees
- No-shows will be charged full service amount
- Providers must provide reasonable notice for cancellations
4. Calendar Integration
4.1 Provider Calendar Access
- Providers may connect their Google Calendar
- Calendar access is used only for appointment management
- Providers maintain control over their calendar access
- PamperMassage is not responsible for calendar sync issues
4.2 Availability
- Providers are responsible for maintaining accurate availability
- Double bookings must be resolved by providers
- Calendar conflicts should be reported immediately
5. Payments and Fees
5.1 Service Fees
- All fees are clearly displayed before booking
- Prices may vary by provider and service
- Additional fees may apply for travel or special requests
5.2 Payment Processing
- Payments are processed securely through Stripe
- Refunds are subject to our cancellation policy
- Providers receive payment as per our payment schedule
6. User Content and Conduct
6.1 User Content
- Users must not post inappropriate or harmful content
- PamperMassage may remove content at its discretion
- Users retain ownership of their content
6.2 Prohibited Conduct
- No harassment or inappropriate behavior
- No fraudulent activities
- No violation of laws or regulations
- No interference with service operation
7. Privacy and Data
7.1 Data Collection
- We collect and use data as described in our Privacy Policy
- Users consent to data collection through service use
- Data protection measures are implemented
7.2 Third-Party Services
- Service integrates with third-party providers
- Users subject to third-party terms where applicable
- We're not responsible for third-party services
8. Liability and Disclaimers
8.1 Service Availability
- Service provided "as is" without warranties
- We may modify or discontinue features
- No guarantee of continuous availability
8.2 Limitation of Liability
- Not liable for indirect damages
- Limited liability to amount paid for service
- Not responsible for provider-customer disputes
9. Intellectual Property
- App and content are PamperMassage property
- Users granted limited license to use Service
- No unauthorised use of our intellectual property
10. Account Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason, including:
- Violation of Terms
- Fraudulent activity
- Inappropriate behavior
- Non-payment
11. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via:
- Email notification
- App notification
- Website posting
12. Governing Law
These Terms shall be governed by the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
13. Contact Information
For questions about these Terms, please contact us at:
- Email: [email protected]
- Website: https://pampermassage.me/terms
- Phone: 07459-741-885
14. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
15. Acknowledgement
By using our Service, you acknowledge that you have read these Terms and agree to be bound by them.